Our shipments go through rigorous quality check processes before they leave our warehouse. However in the rare case that your product is damaged during shipment or transit, you can request for a replacement or cancellation and refund.
In Case – If you have received an item in a damaged/defective condition or have been sent a wrong product, you can follow a few simple steps to initiate your return/refund within 24 hours of receiving the ordered items:
Step 1: Contact our Customer Support team via email (firstname.lastname@example.org) within 24 hours of receiving the order.
Step 2: Provide us with your order ID details and your request to return/replace/refund the defective/wrong items in your order. Kindly share an image of the product and the invoice for our reference.
Step 3: We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact.
Note: If it is a case of replacement, it is subject to the availability of stock. In case that a replacement may not be available, we will refund you the full amount.
In Case – If you wanted to cancel the order after receiving the ordered items.Then Items must be returned within 14 Days after the receipt of the ordered items. Refund will be given as money back after deducting the shipping charges from the ordered amount. Return shipping charges has to be borne by the buyer.